Contact us

We're Here to Help

Have a question about an order, product, delivery or return? Our customer support team is happy to help.

Before contacting us, you may also find the answer you need on our FAQs, Delivery Information, or Returns & Refunds pages.

Get in Touch

Email: cs@victoriamart.co.uk

Please include your order number when contacting us about an existing order. This will help us respond to your enquiry as quickly as possible.

Customer Service Hours:
Monday – Friday: 9AM-5PM
Sunday: 12AM-5PM

We aim to respond to customer enquiries as soon as possible.

Order Enquiries

For questions about your order, please include:

  • Your order number
  • The email address used for your order
  • A brief description of your enquiry

Thank you for contacting TOYGB. We appreciate your business and are always happy to assist.

  • Support

    Already purchased and have a question about your product? Try our FAQs.

  • Returns

    We understand things don't always work out. Visit our returns pages for more.

  • Shipping

    Want to track your order, or get an idea how long delivery may take or see our policy?

Get in touch

We're available 24/7 to assist. Just let us know what we can help you with and we'll do our best.

We'll aim to get back to you within 24 hours.

Where are we?

Although most of our trade is online via our website, we do have three outlets across the US to make returns that bit easier for you.

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  • WELL TRUSTED
    Over 100k customers
  • SUPER FAST
    With Express delivery
  • EXPERT HELP
    Seven days a week
  • BEST PRICES
    Unbeatable value