Frequently Asked Questions

How can I place an order?

Simply browse our products, select the item you would like to purchase and click Add to Cart. You can then proceed to checkout and complete your order.

Do you deliver across the UK?

Yes. TOYGB offers delivery across the UK. Please see our Delivery Information page for current delivery details.

How long will my order take to arrive?

Delivery times depend on the shipping service selected and your delivery location. Please check our Delivery Information page for current estimated delivery times.

Will I receive tracking information?

Where tracking is available, tracking details will normally be provided after your order has been dispatched.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Can I return an item?

Yes, eligible items can be returned in accordance with our Returns & Refunds Policy and applicable UK consumer rights.

What should I do if my item arrives damaged?

Please contact us as soon as possible with your order number and photographs showing the damage. We will investigate the issue and help you with the next steps.

What if I receive the wrong product?

Please contact our customer service team with your order number and details of the item received. We will investigate and assist you.

How will I receive my refund?

Eligible refunds are normally issued to the original payment method after the returned item has been received and assessed.

How can I contact TOYGB?

You can contact our customer service team at:

Email: cs@victoriamart.co.uk

Please include your order number when contacting us about an existing order.

Is my payment secure?

Payments are processed through the payment methods available at our secure checkout. We take reasonable steps to help keep your information protected.

Do you offer products for different age groups?

Product suitability varies by item. Please always check the individual product listing, including any age recommendations, warnings and safety information, before purchasing.

Where can I find your policies?

You can find our Delivery Information, Returns & Refunds, Privacy Policy and Terms & Conditions through the links in our website footer.